1. Introduction
Welcome to StichStores.com (“Website”, “we”, “our”, “us”). By using our website, services, or making any purchase, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). If you disagree with any part of these Terms, please do not use our website.
2. Eligibility
You must be at least 18 years of age or access this website under the supervision of a parent or legal guardian. By placing an order, you confirm that all information you provide is true and accurate.
3. Products and Services
We offer clothing, stitching, and related fashion products through our online platform. All descriptions, images, and prices are subject to change without notice at our sole discretion.
4. Pricing and Payment
- All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
- Payments for purchases are accepted through secure payment gateways such as Razorpay / PayU / Cashfree / Stripe, which support credit cards, debit cards, UPI, and net banking.
- By providing your payment details, you represent and warrant that you are authorized to use the payment method.
- We do not store your card or banking details. Payment processing and data security are managed by our authorized payment partners, in compliance with RBI and PCI-DSS standards.
5. Order Confirmation
Once an order is placed successfully, you will receive an email or SMS confirmation. We reserve the right to cancel or refuse any order at our discretion (for example, due to pricing errors, stock unavailability, or suspected fraud).
6. Shipping and Delivery
- Orders are typically processed within the stated dispatch time mentioned on the product page.
- Delivery timelines may vary depending on location and logistics partners.
- We are not liable for delays caused by third-party courier services or force majeure events.
7. Returns, Exchanges, and Refunds
- Returns or exchanges are accepted only under our Return Policy available on the website.
- Refunds (if applicable) will be initiated through the original mode of payment within 7–10 business days after inspection and approval.
- Certain products (custom-stitched, altered, or sale items) may not be eligible for return or refund.
8. Cancellation Policy
- Orders can be canceled before dispatch by contacting our customer support team.
- Once shipped, cancellations are not accepted. Refunds for canceled orders will be processed as per our Refund Policy.
9. Use of the Website
You agree not to misuse this website for fraudulent transactions, hacking, or spreading malicious content. Any unauthorized use may result in legal action under applicable laws.
10. Intellectual Property
All content, including logos, images, product designs, text, and software on this website, is owned by or licensed to StichStores.com and protected under Indian copyright laws. Unauthorized use or reproduction is strictly prohibited.
11. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website, services, or products. Our total liability, in any case, shall not exceed the amount paid by you for the specific transaction.
12. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, State].
14. Contact Information
For any queries or complaints, you can reach us at:
Email: support@stichstores.com